Support
How It Works
Our barbecues come with a range of innovative cooking systems designed to enhance performance, versatility, and ease of use.
Warranty
Find full details of our manufacturer’s warranty and register your product to receive the extended limited warranty.
Stockists
We maintain an up-to-date map of all our barbecue stockists. We recommend contacting your chosen stockist in advance of your visit to confirm that the product you are looking for is available before travelling.
Spare Parts
Order replacement parts and components for your barbecue. If your item is no longer listed, please contact customer services.
Delivery
Deliveries are carefully managed to ensure products arrive safely and in excellent condition. Working with trusted logistics partners, we aim to provide a reliable and efficient delivery service for both trade and retail customers.
Returns
If a return is required, customers are encouraged to contact our customer services team or their original stockist in the first instance, providing full order details and the reason for the return.
Complaints Procedure
We are committed to resolving any concerns quickly, fairly, and professionally. Our complaints procedure is designed to ensure that all issues are handled efficiently, with every complaint carefully reviewed within a reasonable timeframe.
Comparison Guide
If you’re unsure which barbecue is right for you, our comparison guide is the ideal place to start. It breaks down the key differences across the range—from compact gas models to versatile hybrid systems—helping you quickly understand what sets each option apart.
Contact Us
If you need assistance, our customer service team is here to help. We encourage customers to reach out with any questions, product enquiries, or support needs, and our experienced team will provide clear, friendly, and efficient guidance.